Return/Exchange Policy (END USERS)

If you are not satisfied with your purchase, return it to us for an exchange or refund. We exchange or refund any original condition merchandise with a copy of your original invoice.

Please note, due to the bespoke nature of our custom program, there are NO RETURNS on custom orders. They are made to order and cannot be refunded or exchanged.

Returns/Exchanges
If you are not satisfied with the quality of your merchandise, you can send it back to: Our Standard Return Address at:
    
     JERICO Sportswear   
     120 Commander Blvd.
     Toronto, ON
     M1S 3H7
 
Please remember to include your invoice with the merchandise so we can credit you back. If you no longer have your invoice, we may be able to locate your order if you can provide the name and complete billing address used in the order or the credit/debit card used as payment in the order.
 
For additional questions, call us at 800 668 6443.
 
Return / Exchange Time Frame
Upon receipt of your return, allow up to two weeks for the credit to appear on your credit card statement.
 
Return
We refund any original condition merchandise with a copy of your original invoice. If it was purchased online, you can send it back to our Standard Return Address at:
 
     JERICO Sportswear
     120 Commander Blvd.
     Toronto, ON
     M1S 3H7
 
All returns will be credited back to the original payment type.  Any shipping and handling fees that were paid during an online order are non-refundable. By sending returns back to the Standard Returns Address, credit card purchases will receive credit back to the credit card used.
 
Exchange
We exchange any original condition merchandise with a copy of your original invoice. To exchange your merchandise, you can send it back to our Standard Return Address at:
 
     JERICO Sportswear
     120 Commander Blvd.
     Toronto, ON
     M1S 3H7
 
Please note we will waive your Shipping and Handling (S&H) on your new merchandise from the exchange.
 
On-line Purchase
Do not send any additional payment such as a check, to cover a price difference for an exchange. Your original  payment method will be charged or credited when the exchange is processed. Any additional method of payment will  not be processed and will be returned to you by mail.

Return/Exchange Policy (WHOLESALERS/DEALERS)

Returns

All claims for shortages, damagest, etc. must be made within 72 hours of receipt of merchandise. There will be no cash refunds. All returns are subject to a 15% restocking charge. All returns must be authorized by JERICO. E-mail customerservice@jerico.ca in request of an RA number.

Defective merchandise must have tape beside the flaw.

Absolutely no returns on printed, washed, decorated or embroidered merchandise. Please inspect merchandise before printing.

All returns will be issued in form of account credit.

Return address:

    JERICO Sportswear
     120 Commander Blvd.
     Toronto, ON
     M1S 3H7