Refund policy

Return / Exchange Policy (End Users)

If you are not satisfied with your purchase, you may return eligible items for an exchange or refund, provided the merchandise is in original, unworn condition and accompanied by a copy of the original invoice.

Original Condition Requirement

All returned garments must be in original condition. Items must not have been worn, washed, decorated, altered, or otherwise mishandled. Garments that show signs of use, damage, decoration, or improper handling will not be eligible for a refund or exchange. If returned merchandise is deemed by us to be mishandled or spoiled, the return will be refused and no refund will be issued.

Exclusions & Final Sale Items

Please note the following items are final sale and not eligible for return or refund:

• All sale and clearance items
• Any limited edition item purchased on sale
• All custom or made-to-order items, due to the bespoke nature of our custom program
• All orders shipped to customers in the United States (USA), due to cross-border customs and brokerage constraints

Returns & Exchanges (Canada Only)

If your order qualifies for return or exchange, please send the merchandise to our standard return address:

JERICO Sportswear
120 Commander Blvd.
Toronto, ON
M1S 3H7

Please include your invoice with the returned merchandise so we can properly process your request. If you no longer have your invoice, we may be able to locate your order using the name, complete billing address, or the credit/debit card used for the purchase.

For additional questions, please contact us at 1-800-668-6443.

Return Time Frame

Once your return is received, please allow up to two weeks for the credit to appear on your credit card statement.

Refunds

Approved returns will be refunded to the original payment method used at checkout. Shipping and handling fees paid on the original order are non-refundable.

Exchanges

Eligible merchandise may be exchanged if returned in original condition with the original invoice. For approved exchanges, we will waive shipping and handling on the replacement item.

Online Purchases

Please do not include additional forms of payment when sending items back for exchange. Any price difference will be charged or credited to the original payment method once the exchange is processed. Any additional payment methods sent with returns will not be processed and will be returned by mail.

 

Return/Exchange Policy (WHOLESALERS/DEALERS)

Returns

All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise. There will be no cash refunds. All returns are subject to a 15% restocking charge. All returns must be authorized by JERICO. E-mail customerservice@jerico.ca in request of an RA number.

Defective merchandise must have tape beside the flaw.

Absolutely no returns on printed, washed, decorated or embroidered merchandise. Please inspect merchandise before printing.

All custom orders are final sale. Additionally, due to the nature of custom manufacturing, an over/under of 5% in final quantities delivered is to be expected.
Absolutely no returns on printed, washed, decorated or embroidered merchandise.

All returns will be issued in form of account credit. We do not issue cash refunds.

Please inspect merchandise before printing.

Return address:
JERICO Sportswear
120 Commander Blvd.
Toronto, ON
M1S 3H7