Return / Exchange Policy (End Users)

If you are not satisfied with your purchase, eligible merchandise may be returned for a refund or exchange within 30 days of delivery, provided the items are in original condition and accompanied by proof of purchase.

30-Day Return Period

Returns must be shipped back to us within 30 days of the date your order was delivered.

Returns sent after the 30-day return period will not be eligible for a refund or exchange.

Original Condition Requirement

All returned merchandise must be in original, unworn condition.

Items must not have been worn, washed, decorated or printed, altered, damaged, or otherwise used or mishandled.

Garments showing signs of wear, washing, decoration, alteration, damage, odour, or improper handling will not be eligible for a refund or exchange.

If returned merchandise is determined by Jerico to have been used, mishandled, damaged, or otherwise rendered unsuitable for resale, the return will be refused and no refund or exchange will be issued.

Exclusions & Final Sale Items

All sale and clearance items are final sale and are not eligible for return, exchange, or refund.

Any limited-edition item purchased on sale is also final sale.

All custom or made-to-order items are final sale due to the bespoke nature of our custom program.

All orders shipped to customers in the United States are final sale due to cross-border customs, duties, and brokerage considerations.

These exclusions do not apply to merchandise that is defective or merchandise that was shipped incorrectly by Jerico.

Returns & Exchanges — Canada Only

Eligible returns should be sent to:

JERICO Sportswear
120 Commander Blvd.
Toronto, ON
M1S 3H7

Please include a copy of your original invoice or order information with the returned merchandise so that we can properly identify and process your return.

If you no longer have your invoice, we may be able to locate your order using your name, complete billing address, or other order information.

Customers are responsible for all costs associated with shipping merchandise back to Jerico. We do not provide prepaid return labels or reimburse return shipping charges.

If the merchandise is defective or Jerico shipped an incorrect item, please contact us before returning the merchandise so that we can provide further instructions.

We recommend using a trackable shipping service. Jerico is not responsible for return shipments that are lost or damaged before they are received by us.

Refunds

Once your return has been received and inspected, please allow up to two weeks for the return to be processed.

Approved refunds will be issued to the original payment method used at checkout.

Original shipping and handling charges are non-refundable.

After a refund has been processed by Jerico, additional time may be required for the credit to appear on your statement depending on your bank or credit card provider.

Exchanges

Eligible merchandise may be exchanged within the 30-day return period, provided it is returned in original condition.

For approved exchanges, Jerico will waive standard shipping and handling charges for replacement items shipped to the customer within Canada. Customers are responsible for the cost of returning items to Jerico.

Exchanges are subject to product availability.

Online Purchases

Please do not include additional forms of payment when returning merchandise for an exchange.

If there is a price difference between the returned item and the replacement item, the difference will be charged or credited to the original payment method where applicable.

Any additional forms of payment included with a return will not be processed and will be returned by mail.

Defective or Incorrect Merchandise

If you believe you have received defective merchandise or an incorrect item, please contact us before returning the merchandise so that we can assist you.

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