FAQ

General Shipping Returns & Refunds Orders

General

We love collaborating with real people who embody the JERICO brand. If you’re interested in modeling for us:

Send a short introduction and a few recent photos (lifestyle or simple snapshots are fine — no professional shoot needed) to info@jerico.ca

Include your height, usual size(s), and Instagram handle (if you’d like to share).

Our team reviews submissions whenever we’re planning new campaigns or product shoots. If there’s a fit, we’ll reach out with next steps.

We’re always looking for diversity in style, background, and personality — so if you love the brand and feel comfortable in front of a camera, we’d love to hear from you!

Wholesale pricing is available exclusively to approved wholesale customers. To view wholesale prices, you’ll need to create an account and log in to our website. Once your account is verified and approved, wholesale pricing will automatically appear when you browse products.

If you don’t yet have a wholesale account, you can apply here: https://jerico-online.myshopify.com/pages/wholesale-form or contact our team at customerservice@jerico.ca for assistance.

We focus on premium, responsible fabrics that are comfortable, durable, and sustainably made.

Most of our garments use:

  • Organic Cotton — soft, breathable, and grown with fewer chemicals
  • Bamboo Rayon — smooth, lightweight, and naturally moisture-wicking
  • Recycled Polyester — repurposed fibers that add strength and reduce waste

All of our fabrics are knit and dyed in Canada, then cut and sewn in our own Toronto facility.

All of our products are proudly made in Canada. From start to finish — knitting, dyeing, cutting, and sewing — every step of the manufacturing process happens at our facility in Toronto. This allows us to maintain the highest standards of quality, ensure ethical and safe working conditions, and support local Canadian jobs.

Shipping

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Just click the link to see real-time updates on your package’s journey.

You can also log in to your account on our website and view your order status under My Orders.

If you didn’t get a tracking email or need help, contact us at customerservice@jerico.ca and we’ll resend your tracking info.

For retail customers, shipping & handling costs are calculated at checkout based on your order size, weight, and delivery address.

Orders over $100 (before tax) ship free within Canada and the United States. Orders under $100 will see the exact shipping cost displayed at checkout before you complete your purchase.

If you’re outside Canada or the U.S., please email customerservice@jerico.ca and we’ll provide a shipping quote and help you place your order.

Please note: this policy applies to retail customers only and not to wholesale orders.

We primarily ship within Canada and the United States, but we can accommodate some international orders.

If you’re outside Canada or the U.S., email us at customerservice@jerico.ca and we’ll guide you through the process and provide shipping options.

Returns & Refunds

We’re happy to help with a return for refund or an exchange for different items. Please note: this policy applies to retail customers only and not to wholesale orders.

Item condition

All returned items must be stock products in original, unused condition — undecorated, unworn, and unwashed.

How to return or exchange
Include a copy of your original invoice or order confirmation.
Clearly note on the invoice if your request is a RETURN or an EXCHANGE.
Mark the outside of the package: Attn: RETURN DEPARTMENT

For exchanges:

Write ITEMS FOR EXCHANGE on the invoice.
List the specific items, sizes, and colours you’d like to receive.
We’ll ship your replacements once we receive and inspect the original goods.

Return shipping address
Jerico Sportswear
Attn: RETURN DEPARTMENT
120 Commander Blvd.
Toronto, ON
M1S 3H7
Canada

If you’re an retail customer and would like a refund, please follow these steps:

Make sure the items are stock products and in their original, unused condition — undecorated, unworn, and unwashed.

Include a copy of your original invoice or order confirmation inside the package.

Clearly write ITEMS FOR RETURN on the invoice and on the outside of the package (Attn: RETURN DEPARTMENT).

Ship your return to:
Jerico Sportswear
Attn: RETURN DEPARTMENT
120 Commander Blvd.
Toronto, ON
M1S 3H7
Canada

Once we receive and inspect your return, we’ll issue the refund to your original payment method.

Please note: refunds apply to retail customers only and not to wholesale orders.

We’re happy to help with a return for refund or an exchange for different items. Please note: this policy applies to retail customers only and not to wholesale orders.

Item condition

All returned items must be stock products in original, unused condition — undecorated, unworn, and unwashed.

How to return or exchange
Include a copy of your original invoice or order confirmation.
Clearly note on the invoice if your request is a RETURN or an EXCHANGE.
Mark the outside of the package: Attn: RETURN DEPARTMENT

For exchanges:

Write ITEMS FOR EXCHANGE on the invoice.
List the specific items, sizes, and colours you’d like to receive.
We’ll ship your replacements once we receive and inspect the original goods.

Return shipping address
Jerico Sportswear
Attn: RETURN DEPARTMENT
120 Commander Blvd.
Toronto, ON
M1S 3H7
Canada

Orders

We accept all major payment methods, including:

Visa, Mastercard and American Express

For wholesale customers, we also accept bank wire transfers and e-transfers (contact us for details).

We primarily ship within Canada and the United States, but we can accommodate some international orders.

If you’re outside Canada or the U.S., email us at customerservice@jerico.ca and we’ll guide you through the process and provide shipping options.

Once your order ships, you’ll receive a shipping confirmation email with a tracking link. Just click the link to see real-time updates on your package’s journey.

You can also log in to your account on our website and view your order status under My Orders.

If you didn’t get a tracking email or need help, contact us at customerservice@jerico.ca and we’ll resend your tracking info.